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Frequently ASked Questions
Yes! We are happy to deliver worldwide with the exception of a few island nations.
Shipping typically takes 7–13 business days. We ship via trusted carriers including Canada Post, USPS, Australia Post, and Royal Mail UK to ensure reliable delivery worldwide.
Once your order ships, you will receive a tracking link by email or SMS. You can also track it on our Track Order page. If you did not receive a tracking number, please contact support@theosterling.com
We accept returns within 30 days of delivery if the item is unused, unworn, and in original packaging.
If the item arrives damaged, we will send a replacement item as soon as possible at no cost to you.
We use premium materials, so care is very important. For the best care of our clothing products, we advise using a washing machine with a colder temperature setting. This not only safeguards the garment but also promotes environmental conservation.